Spa Policy


Ziva is always buzzing, so appointments are required. We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to provide a credit card number to guarantee your treatment. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.

Appointment Reminders

As a courtesy to our patients, our system automatically emails reminders 48 hours prior to the scheduled service. Sadly, if you choose not to provide us with your email address, we are unable to offer you a reminder at this time.


Please arrive 10-15 minutes prior to your appointment, so you’ll have plenty of time to unwind and do any paperwork that may be required. Late arrivals will limit the time of your treatment, as your appointment will end at the scheduled time to accommodate the next patient’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.

Payment Options

We accept Visa, Mastercard, Discover, American Express and cash. State sales tax will be charged where applicable. If interested in financing please ask us about our UGA Financing program!

Product Return Policy

We think our products are the best and we think you’ll enjoy them just as much. But if you are unhappy with a product purchase from Ziva, please return the unused item with a dated receipt within 30 days of purchase and we will gladly return or exchange the item. We cannot issue cash refunds. Unopened items returned after 30 days with proof of purchase will be refunded a store credit only. Due to health regulations, we cannot accept opened and /or used returns. Exception: A refund, store credit or product exchange may be given for any opened item that is returned due to an adverse reaction that a client has experienced while using that product. The client must consult with a technician prior to receiving a credit or exchange of the product.

Return Policy Service

All treatments and packages are non-refundable. Any unused services in your package will not be refunded.

gift cards

Gift cards are not redeemable for cash. For custom gift cards, please allow 24 hours processing time. Please note that gift cards may not be returned or exchanged.

Referral Policy

Referrals are greatly appreciated and are the highest compliment you could give us! To show our appreciation, if the patient your refer purchases a treatment, you will receive a $50 credit to be used towards any service of your choice. It’s our special way of saying thank you for spreading the love!

Odds & Ends

We wouldn’t be the trendsetters that we are if we weren’t constantly expanding our services. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a customer, but we do reserve the right to refuse service at any time, to anyone, for any reason.